Creating An Office Space At Home

Image via freshome.com

Image via freshome.com

When you do most of your work from home, you tend to  work just about anywhere – the kitchen table, the living room, and sometimes your own bedroom. However, it’s good to set up a designated area where you will conduct your business. If you have the space for it, you’ll want to do the following:

1. Find a quiet room so that you can participate in and conduct conference calls without external noises or interruptions.

2. Have space for a book case because you will be acquiring an important library of books and other supplemental reads to help with your business.

3. Have space for a small filing cabinet where you can store important documents like contracts, receipts for business expenses, and other sensitive documents like tax returns.

4. Keep your work within that space. Don’t take it to your bedroom anywhere because it’s not really healthy to mix business into your area of rest.

When you start spreading out too much in different places of your home, it makes it harder to keep track of important items and documents. It helps more if you have a central location for all things business. It tells your mind that whenever you’re in that room, you’re there to get a lot of great work done. This also makes you look forward to your bed because you know that once you get there, you’re absolutely going to rest. You basically create a specific “vibe” when you designate certain rooms for specific activities. After all, don’t you get hungry when you go into the kitchen?

Learn more from Aaron Parkinson by connecting with him on Facebook, Twitter, and Google+.

 

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How To Handle Stress In Online Sales and Product Returns

Image via news-sap.com

Image via news-sap.com

Now that your business is online and you’re selling your inventory, you’re going to come across stressful situations because customers are people and people have very different personalities.

Some customers are aware of the time it takes to receive items purchased online and they know that if they order at a certain time of night, they can expect the item to be dropped off at the post office the next morning or at least within 2 days.

However, you’ll get the occasional customer who freaks out about not immediately getting a shipping notice, even if their purchase has been made at 2am. If your shipping guidelines are specific and clear, stick to them. This is where great customer service takes over in order to handle a customer who is behaving unreasonably.

This is especially helpful when you’re using a site like eBay to make most of your sales. Fortunately, what you write on your auction page will help you in case the winner of the auction is looking to cause trouble. Every now and then, you’ll get someone who demands a refund before the item has been delivered. You’ll also get someone who is anxious to know why you haven’t marked the item as shipped, even though the post office won’t be open for several hours.

There are a few ways to handle these dilemmas over your shipping timeframe:

1. Print shipping from your home computer – Make sure you use an option that provides you with tracking info. As soon as you give a customer a tracking number for the package, it’s instant comfort and they won’t have to keep asking you where the package is.

2. State a clear policy – Some items may not be immediately ready for shipping, so make it clear on your website or item page that shipping takes place within 1-2 days that payment is received.

3. Provide refunds only when items are returned – Ask customers to return the items first before you provide a refund. You can generally expect them to pay for shipping themselves unless you are able to provide them a return slip with paid shipping. If they insist on getting the refund soon, ask them to provide a tracking number so that you can view the item’s return.

You can reduce the stress of online sales and returns by stating clear policies. It’s also your responsibility to provide tracking information so that the customer doesn’t have to worry about where their purchase is and when it will get there.

Learn more from Aaron Parkinson by connecting with him on Facebook, Twitter, and Google+.

 

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